on 09-04-2015 3:24 PM
Description:
- Product is SAPWM 62 - Out of the Box
- SAP Addon is 610_700 SP04
- Work Order assignment type is Work Center at header level - corresponding configpanel change is made under WorkOrder MDO -> Get Method WO_Assignment_Type=8
- VAP is set properly under SU3
Problem:
At Agentry client transmit, error thrown: Work Center is not defined in the user profile for user "ABC"
Cause:
WORK_CENTER_ID variable under WorkOrderByHeaderWorkCenterDelegate class is not properly set at Validation.
Add the following highlighted line will fix the issue:
WorkOrderByHeaderWorkCenterDelegate...
{
...
public void validateAssignmentType(Logger log)...
{
...
if (WORK_CENTER_ID.equals("")) WORK_CENTER_ID = "USER_PARAM.VAP"
...
}
}
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Thanks Jinlin for contributing to the community.
You are not using Customer Service for WM 6.2.1, right?
The only SAP notes I know off that deals with something like this is:
We also have under Customer Service some fixes that may or may not be tied to this where
IT_PLANGROUP_RA field is empty on initial sync also fixed in Customer Service 2.1.
Your code above is checking if AssignmentType is blank and set it to the user parameter VAP.
The SAP note we have listed above is what we think is what we released. You may check your code or changes against it.
Best Regards,
Mark Pe
SAP Platinum Support Engineer
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