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Passive catalog links for MDM and external catalogs

Hello Everyone,

We have an issue with the catalog links in the portal.

The links have turned passive, internal MDM system or external catalogs don't open up if we click on the catalog names.

We are on SRM 7.02 classic scenario.

This was working fine until some time back and given up recently. All the catalog configurations(in SRM & MDM) and URLs are valid and in place.

I could see a TIME_OUT short dump for this on the program SAPLBBP_PD on the application component SRM-EBP-PD.

Tried checking with our Basis team but didn't help much.

Requesting your suggestions on what could be causing this issue and corrective actions.

Thanks in advance!!

Surendra

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