Custom field in ChaRM UI

[former_member219338]

Is it possible to define custom fields in the ui of an incident or change request?

[rishav54]

Hi,

Yes, its very much possible.

1. Change the web ui to ZSOLMAPRO or ZMIN as applicable.

IT Service Management Roles and Authorizations - SAP IT Service Management on SAP Solution Manager -...

Check the below blogs for your informatoin

CRM 7.0 How to --4 Adding Custom Fields With The New Application Enhancement Tool (AET)

http://www.saptechnical.com/Tutorials/CRM/AET/Index.htm

Also you can add the addition partner functions from the resppective BTC fields in the show available field.

Thanks

Rishav

[former_member219338]

Hi,

thanks for the reply.

And is it possible to set this field automatically with a rule (like the set of an support organization)?

[rishav54]

Hi,

Actually it depends, Example :- if you are choosing the partner fileds in BTCPARTNER or so then yes you can do that.

Otherwise you need to code that.

Thanks

Rishav

[former_member219338]

Where can i set the partner to the field? In Access Sequenzes or directly in the UI? Because I can not find a access sequenz to a custom field.

[rishav54]

Hi,

Yes first you need to define in the ui then you need to change the settings in partner determinationprocedures etc.

Thanks

Rishav

[former_member219338]

And where can I find the custom field in determination procedure?

[rishav54]

No in determination procedures you will check with the partner values you had assigned.

Thanks

Rishav

[rishav54]

Hi,

Please find below link, it will clear your doubt,

Thanks

Rishav