Hi I am having problems and the error it gives me we dont know how to solve it.
Bruce Li replied
Then this is a BI report loading issue instead of IC issue. You can find BI report
0TPLI_CRM_CTI12_Q001_5 is your BI report ID defined in t-code: transaction crmc_ui_bi.
Then please involve BI colleague to check further why this BI report is not loading correctly.