Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Work flow rule send email base on ticket status

Hi experts,

Currently we have a ticket status call "Customer Action".

How can we achieve when our user set the ticket status to "Customer Action" and th customr doesn't reply within 48 hours it will send an automated email to the customer?

I have explored that in workflow rule, but not sure what field need to be set as condition.

Please advise.

Not what you were looking for? View more on this topic or Ask a question