NWBC Bank Account Work flows not working properly

[Former Member]

Hi John ,

Thanks for info. Now I am able to start open and Account how ever. I am facing new issue where relating Work Flow even I am using predefined standard Template and Rules (Bank Accountant/Cash Manager/Key User are agents). Given below the details issue is not moving from Bank Accountant to Cash Manger and further the work items.

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We are in the process of setting up workflow in Suite on HANA / Simple Finance and the workflow is not progressing after the step.

Please find the details of issue:

ISSUE: Bank Master Data creation having standard WF process there are three agents namely; BANK ACCOUNTANT /CASH MANAGER/KEY USER.

Step -1 Bank Accountant initiate Bank Master record Creation and triggers to Cash Manager for review and approve

Step-2 Cash Manager review from his Work item and review and approve/reject and same will be notify to Bank Accountant for next process.

( we are now getting struck in this stage, as per the standard workflow, sub workflow WS74300047 needs to be triggered but it is not happening as it is not able to determine the agents based on rule resolution 74300006 here)

Step-3   Bank Accountant collect few information from bank say Bank account number and IBAN and save and submit. This next trigger to key user for further process.

Step-4   Key User will be process Work Item updating GL Master/Signatories etc., to particular Bank Master and  Save and Activate which will close Work item.

Above we are using Standard Work template WS74300043 and Rules mentioned below

SAP predefines a Business Object Repository (BOR) object FCLM_CR for Bank Account Management. In this object, the workflow is being triggered with “CREATED” event below

The Rules defined / used:

74300006 FCLM_CASHMGR (2nd step)

74300007 FCLM_CASHOPER (1st and 3rd steps)

74300008 FCLM_CASHSYSCOLL

Request to you review and answer the solution if any has faced the same issue.

Raghuchandran.R

[Former Member · Accepted solution]

Hi,

For me this issue was caused by the fact that for some reason, the standard task 74300047 (Bank Account Management: Decision) did not allow the agent assignment.

The solution was to make the task as "General" in PFTC-transaction.

In PFTC->Additional data->Agent assignment-> Maintain-> Attributes...

Select "General Task" radio button and Transfer the changes.

For me this allowed the agent assignment rule to assign the agent for the task correctly and it appeared to the approval list.

Let me know if I can help you further on this.

//Erno

[Former Member · Accepted solution]

hi

doing in this way I solved it !

thanks erno!

paolo

[former_member210236]

Very Helpfull! Thanks for share

[Former Member]

Hi All,

I have raised OSS Message regarding this, got reply to have to maintain SAP ALL role for WF-BATCH

10.09.2015 - 11:04:14 CET - Reply by SAP
Dear Customer, The issue is probably caused by the lack of authorization of workflow background user WF-BATCH. Please try add authorization profile SAP_ALL to WF-BATCH via SU01 (for more details please kindly refer to SAP Note 1592604 - Agent determination failing even though simulation works fine). If it is not possible for you to add SAP_ALL to WF-BATCH, you can also use SAP_BC_BMT_WFM_SERV_USER as an alternative (for more details please kindly refer to SAP Note 1574002 - WF-BATCH Authorizations). Best regards, Lei

Still I am not getting WF list in NWBC, however, which are triggering in back ground in SAP. Probability could be services might be missed. We are checking it and will update on this.

Raghuchandran.R

[Former Member]

hi I gave the sap all  role and I see still the item in this status

it seems that is missing something

thanks for your help

Paolo

[Former Member]

Hi Paolo,

I'm facing the exact same issue. Were you able to resolve this?

Nehal.

[Former Member]

Hi

I have the same issue

I have created the bank account but, cannot approve it.

the bank account is not appearing in the worklist

I have checked and the customizing is ok

the rule numbers 74300006/7/8 are assigned to my user

indeed there is nothing in the steps

[Former Member]

Hi Paola,

I have the same issue like you.

But in other forun conversation, one guru showed me one print screen that had a different button than mine.

The question is: How can I put the button (SAVE AS ACTIVE) in my screen? (I´m using SAP ALL)

Best regards

Adnan

[Former Member]

Paolo,

I think in Your case is: who execute the creation the Bank account can not approve it.

You need to assigned roles for other user in this process

Regards

Adnan

[Former Member]

hi I tired to created other user but I have the same issue

forhow to assign the new  botton I don't have any clue

[Former Member]

Hi Paolo,

Do you really need to use Workflow?

1-if yes, you should do some adjusts in WF module

Rules (depends of your scenario): 

WS74300006 FCLM_CASHMGR

WS74300007 FCLM_CASHOPER

WS74300008 FCLM_CASHSYSCOLL

2-if not, Could you stop work with WF (disabling WF)

I hope this suggest can help you

best regards

Adnan

[Former Member]

hi

I used those roles

and I would like to use the WF to test it otherwise the BAM is not that useful

it is not working