cancel
Showing results for 
Search instead for 
Did you mean: 

App-Update Handling for enterprise Apps

Former Member
0 Kudos

Hi there

We have a working enviroment that is run 24/7 where we want to use Tablets (Android - Samsung). Every employee working in the 24/7 environment gets a personal tablet under Afaria-Management. An enterprise app is delivered to the tablets. For each timeslot an employee has to work, the app needs to be running properly during 40 mins in average. At one point of time, multiple employees may use the app. If the app is running, it is critical that it is not being stopped except the employee stops it manually.

The Problem/Question: As the app needs to be updated from time to time, i have tested, if a running app is being stopped when an updated enterprise app is being pushed to the device (Android Enterprise App Policy). Unfortunately, this is the case.

That means, that if we publish an app update at a certain point of time, we will kick some employees out of their processes (as we are working 24/7). Is it in any way possible to design an Afaria Setup (Policies, Groups) in a way that we can roll out an app update without disturbing the Business (e.g. Manual Updating, checking if App is running and only deliver if not, ...)?

We are using Afaria 7 on premise with SP5 and HF13.

Would be very glad to get some help/input here!

Cheers,

Tobias

Accepted Solutions (1)

Accepted Solutions (1)

volker_saier
Explorer
0 Kudos

Dear Tobias,

If a manual update is an option, the install setting 'Optional' would be the solution to avoid automatically updates of the app.

Regards

Volker Saier

Answers (1)

Answers (1)

Former Member
0 Kudos

Dear Tobias,


If you take a look at this document in help.sap.com http://help.sap.com/Download/Multimedia/zip-afaria/SP5_Device_Management.pdf Page:36 it says as below,


Install – choose optional or required. The required attribute affects only Samsung-signed Afaria devices. It installs the application silently at the device, without user interaction, and the user cannot remove it. To remove an Android required enterprise application, use a configuration policy.


Do let us know for any further queries.


Cheers,
Sushmitha

Former Member
0 Kudos

Hi there

Thanks for your answers and sorry for the delay.

: The issue is not the installation process, but the updating of the app.

: You are right, it works with making the App optional, but unfortunately this means an additional step for our users while doing the enrollment (we Need to make sure that they install the app on the device, but that must be done manually then). Another rather disturbing point is, that the users must check the 'install from untrusted sources' checkbox in the Android settings not only for installing, but also for updating the app. Can you tell me, if (and how) we could make the app 'trusted'?

Cheers,

Tobias