WebService enabled external collection

[Former Member]

Hi gurus,

In an scenario with WebService enabled external collection, is it possible to receive information about the current actions taken by the external agency to collect the debt? e.g. Called customer on 27 Aug, Visited customer on 29 Aug?

Thanks.

M

[Former Member]

I am not too sure about the webservice enabled external collection, however we use FPCI mass activity to read the file from the external collection agency to load information about the action performed on the noncollectable items.

[former_member199199]

Hi Mario,

You can use the transactions FP03I or FP03P in this case.

Thanks,

Bodhisattwa

[AmlanBanerjee · Accepted solution]

Hi Mario,

Going through your post, it seems you are looking for a set-up, which would support a back and forward information transfer b/w SAP System and the External Collection Agency System in real time.

It will take into account all types of Status updates, like follow-up, payments etc.

In Standard SAP, there are enterprise services which can be invoked to get the status as follows-

(a) Submit collection items for external collection to collection agency-CommissionedOutstandingCollectionsERPBulkRequest

(b) Confirmation of collection items from collection agency-

CommissionedOutstandingCollectionsERPBulkConfirmation

(c) Receive detailed status and payment / uncollectable information from collection agency-

CommissionedOutstandingCollectionsERPBulkConfirmation

The information received is stored during processing of the service inbound interface CommissionedOutstandingCollectionsERPBulkConfirmation_In; the
information is stored in the following database tables with status

Inbound-Open:

DFKKCOLLITEM: Information on collection units Uncollectible amounts, such as interest and charges, that you charged to customers are stored here. This information is processed by report RFKKCOPN (SAP Easy Access--> Account -> Submit for Collections -> Process Collection Agency Information.)
DFKKCOLLPAYM: Information on collection payments Payments reported by the collection agency, which were collected from customers, are stored here.
DFKKCOLLPAYMLINK: Assignment between collection payments and collection units Payment information related to collection units is stored here. This information is processed by report RFKKCOPN (SAP Easy Access -->Account -> Submit for Collections -> Process Collection Agency Information).

Moreover, you can track the processing status of the individual items of data received in the Monitor for Collection Services (FKKCOLL_MONI)

Hope it helps.

Thanks,

Amlan

[Former Member]

Thanks Amlan,

Do you know what are the img points related to this config?

Could you post an screenshot of the IMG route?

Thanks!

[AmlanBanerjee]

Hi Mario,

You need to activate the following node

SPRO--->Financial Accounting-->Contract Accounts Receivable and Payable--->Integration-->Enterprise Services-->Make Central Settings for Enterprise Services

Clcik on New Entries and then use check the option for Use Enterprise services for Submitting to Collections.

Then you can activate the ES mentioned in the above post to flow in the info b/w SAP and external agency.

Thanks,

Amlan

[Former Member]

Amlan,

Besides this activation, are any new tables or configuration points where I could customize, for example, the actions or status of the debt submitted for collection?

[AmlanBanerjee]

Hi Mario,

I would recommend you go through the following link in SAP Service market place.

https://websmp101.sap-ag.de/~sapidb/011000358700005068952003E/Inkasso_464_e_korr.pdf

This cookbook details the process for submission to collection agencies in SAP.

Hope it helps...

Thanks,

Amlan

[Former Member]

Hi Amlan,

I am looking for something specific to the webService enabled functionality. One specific question is: are the statuses in table   TFK050S a customizing activity? can I define my own statuses?

Thanks again.

M.

[AmlanBanerjee]

Hi Mario,

You can create your own status in defining collection units.

There is no hard coded check in SAP for the two standard given Collection Unit Status.

Hope it helps...

Thanks,

Amlan