Charm/ITSM - Ressource Scheduling

[Private_Member_19084]

Hi experts,

we have a lot of open Change Requests with a lot of different requirements (including development, customizing, support, ...).

Now we would like to schedule them on a helpful way.

So what are the possibilities in ITSM 7.1?

How can I schedule open developments and the ressources?

I am looking for a kind of a board which gives me all open requirements (including the required time/scope) and displaying available ressources.

Like in CProjects.

Is there a possibility, to connect CProject to ITSM on a helpful way?

Kind regards

[prakhar_saxena · Accepted solution]

Hi Chirstian,

You can try standard ITSM/ChaRM BW Based Reporting for dashboards and can filter based upon requirements.

check below

SAP ITSM Analytics on SAP Solution Manager 7.1 - SAP IT Service Management on SAP Solution Manager -...

further if above doesn't helps you can setup ITSM analytics(same link)

this should help

Thanks

Prakhar

[Private_Member_19084 · Accepted solution]

Thx for this Parkhar,

we have already setup this.

But I am more talking about a dynamic tool

Like in CProject, where I can define available Resources and can see which task/requirement is already how-far.

Which is not started, which is in a delay, ...

Kind regards

[prakhar_saxena · Accepted solution]

Hi Christian,

Without cproject this is difficult to achieve but i see a simpler solution could be building a custom report in SM_CRM with all the fields you require because you need to define custom fields to meet that level of details etc. based upon my experience.

you can try some below options as well in standard.

I know this won't help much and have seen these kind of requirement but majorly not all met in standard and need to build some custom programs/reports feeding the dashboards.

also in one of the projects I remember we typically built a custom report to output all the fields of incident dumped to a central server and used the output in Lumira for nice dashboards.

hope this helps your further

Thanks

Prakhar

[Private_Member_19084 · Accepted solution]

Hello Prakhar,

but we also have CProjects, so is there a possibility to connect ITSM and CProject?
Would be a prefered solution for us, if it is helpful and works good.

Kind regards

[prakhar_saxena · Accepted solution]

Hi Christian,

Yes that's the perfect solution as solman ChaRM is integrated with cProject. please note incident is not integrated but rather its the RfC which is integrated so that you can do entire planning along with RfC process

Assigning a cProjects Project to a Project Cycle - Working with Projects - SAP Library

Cheers

Thanks

Prakhar

[Private_Member_19084 · Accepted solution]

Sounds great.

Is it also possible in SP8 or just SP10 up?

[rishav54 · Accepted solution]

Hi Christian

Main functionality is present in SP10 only.

Thanks

Rishav

[Private_Member_19084 · Accepted solution]

Thx a lot rishav.

[prakhar_saxena · Accepted solution]

Hi Christian,

Please check below link as well

this should resolve

Thanks

Prakhar