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Hyperlink in Alert for IC Agents

Dear experts,

I am working with Alert and Rule Policy customizing for IC Agents.

The alert working fine when I´m using BPCONFIRMED event. However, the hyperlink is not working (I can see the hyperlink but it doesn't navigate to

where I want). In order to test this functionality I've configured standard event ALERTCLICKED to navigate to Account History logical link. When I click the alert, nothing happens.

I would like to be able to click the hyperlink and navigate to the Activity (specific process type) of the current BP.

Can anyone help?

Thanks a lot,


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