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SLA Completed time coming wrong on status confirmed & Withdrawn solman 7.1 sp13

Hi Experts,

We have configured ITSM including SLA on SAP SOlMan 7.1 SP13. Everything is working fine except SLA, Completed time giving wrong value.

Please see the below screenshots, I closed a ticket at 19.50(IST)  but its showing 23:20 because of which MPT calculation is affecting.

in system time zone(CET) its giving value 19:50 instead of 16:20.

Problem is only with completed time of ticket.

System Time zone: CET

User(Support team member's) Time Zone: INDIA

Service Profile: UTC+5:30

Please suggest...



Former Member
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