Solution manager 7.1 with AS Sybase During Start Instance Phase getting error

[ibrahim_yooseff]

Hello Guys,

I am getting this error during SAP solution manager 7.1 installation DB Sysbase. I am doing typical installation not custom ..physical ram is 16GB

Starting PSM/DVEBMGS00 [ABAP: STARTING]. Elapsed time: 0:30 minutes...

An error occurred while processing option SAP Solution Manager 7.1 Support Release 1 > SAP Systems > SAP ASE > Central System > Central System( Last error reported by the step: Instance PSM/DVEBMGS00 reached state SHUTDOWN after having state STARTING. Giving up.)

I tried restarting through SAP MMC but no luck. there is no another instance running in this machine

Any help is appreciated

Regards,

Ibrahim

[former_member186845]

Hello Ibrahim,

Are you still facing the issue? If so, please reproduce the issue once again and provide the following files:

- sapinst_dev.log

- all files under /usr/sap/PSM/DVEBMGS00/work directory

Regards,

Henrique Girardi

SAP Active Global Support

-------------------------------------

#2081285 - How to enter good search terms to an SAP search?

https://service.sap.com/sap/support/notes/2081285

Software Provisioning Manager Troubleshooting documents:

http://scn.sap.com/docs/DOC-62646

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[ibrahim_yooseff]

Hi Henrique,

The issue is solved.

thank you

Ibrahim

[former_member182657]

Hi,

Starting PSM/DVEBMGS00 [ABAP: STARTING]. Elapsed time: 0:30 minutes...

Try to share sapinst_dev.log file for analysis,in addition maintain host entries as similar

127.0.0.1  localhost.localdomain  localhost
<IP of Server>  <<Hostname>

with a soft restart of the system to check again.

Hope this will help you.

Regards,

[Former Member]

Hello Ibrahim,

Please check your page(Swap Size) file size.

check etc/hosts file entries. maintain IP address and Host name of the system.

Regards

Anand