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Question on Incident management-Solution manager

Former Member
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I have added an email id filed in my incident screen,using personlaize option.

I am not able to activate the functionality of email id.

We have used BRF+ for configuring the incident management screen..

So am i supposed to do any changes  or add in the BRF+ ruleset ?

O to activate the functionality should i implement a BADI?

Please help me

Accepted Solutions (0)

Answers (1)

Answers (1)

rishav54
Active Contributor
0 Kudos

Hi Namratha

You need not to do anything in BRF+ or in BADI.

Please follow below links, step by step guides.

Sending E-Mail from Support Message

http://scn.sap.com/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

It will resolve your issue/.

Thanks

Rishav

Former Member
0 Kudos

Hi Rishav,

Thanks for the information.

But my requirements says the email should trigger even if a BP is not created for that particular email id...

Any random email id i give the mail should trigger.

Thanks,

Namratha.

rishav54
Active Contributor
0 Kudos

Hi Namartha

Yes, you need to perform customizations then.

Please check the below links,

https://scn.sap.com/thread/2142352

https://scn.sap.com/thread/3235983

Thanks

Rishav