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Acquire Custom fields via CTI Adapter

Hello Community,

In our project we have a Customer Service Management scenario, with the integration between a third party/legacy CTI environment and a Cloud for Customer solution. In this CTI->C4C integration we may need to pass to C4C a subset of custom information available in the CTI.

Via the CTI Client Adapter simulation tool, we noticed that the inbound call can pass a set of Custom fields as URL parameters. We show a picture of those fields in the simulation tool here below, and how those fields propagate in the Live Activity Pane:

Is there any way to reuse those field and information in any additional content we can embed in the Live Activity Pane (such as a Calculated Field or a HTML/URL Mashup)?

Thanks a lot for your support.

Kind regards,

Former Member
Former Member replied


Currently it not stored anywhere. However there is a PDI Enhancement Exit which could influence the persistence of custom fields.

Regards, Santosh

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