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SLA IRT warning & IRT Escalations mails not getting Triggered.

HI all,

I have configure SLA & maintained actions but still my IRT warning & IRT escalations mail are not getting triggered.

and Processing types for IRT Escalation

and maintained conditions

Schedule Condition : AI_SDK_SCHED_EQ_SYS_STATUS

Start Condition : IRT_ESC

please suggest which config is wrong because we are receiving emails on MPT Escalation.


Ashish Rajput


Former Member
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