SLA IRT warning & IRT Escalations mails not getting Triggered.

[Former Member]

HI all,

I have configure SLA & maintained actions but still my IRT warning & IRT escalations mail are not getting triggered.

and Processing types for IRT Escalation

and maintained conditions

Schedule Condition : AI_SDK_SCHED_EQ_SYS_STATUS

Start Condition : IRT_ESC

please suggest which config is wrong because we are receiving emails on MPT Escalation.

Regards,

Ashish Rajput

9871962666

[gsbasra99]

Hi Ashish,

please apply the snote 0002122176 SLA:  IRT Escalation action is triggered incorrectly....

will be helpful..

Gagan

[Former Member]

Dear gagandeep,

I have applied this note but issue still exists. no email sent on IRT ESCALATIOn & WARNING

Regards,

Ashish

[Former Member]

Hi Ashish,

not a long time ago I had the same issue with not outgoing emails from solman. After implementing these notes it worked:

0001843507
0001863561
0002019970
0002021895
0002032734
0002033382
0002048268
0002061934
0002109510
0002118459
0002128011
0002138465

I have still one problem pending: IRT Warning does not result in an outgoing email.

Good luck