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Errors occured while sending incidents to SAP (VAR scenario)


While we're trying to forward an incdient to SAP, errors occured like the ones shown in the picture (Errors details can be seen in the screenshot in the attachment)

The incident uses the standart implementation "AI_CRM_IM_EXCH_ACTS" as action BAdI  while we are trying to send the incident to SAP.

When I try to debug the code and understand what is the problem, I observed the method me->send_internal raises an exception "sap_backend_processing_error". I looked for some SAP Notes regarding this issue and mplemented the following SAP Notes:

0001783171 CRM_UI: Long text is truncated when sending to SAP

0001791622 VAR: Send to SAP - unknown installation number - message not

0001798126 VAR: Incidents are not directly exchanged with SAP

0001818398 Issues of PPF action "Send messages automatically to SAP"

0001927823 Dateianhänge werden nach Meldungsabgleich mit SAP verdoppelt

0001991284 Entries with an identical GUID in table AIC_LOCK_UPD

0001997428 AI_CRM_IM_UPDATE_FROM_SAP: Incidents keep being locked after

0002026212 AI_CRM_IM_UPDATE_FROM_SAP: S-user and RFC user are incompati

However, still no luck.

I wonder if there's a setting needs to be done or a customization missing. Do you have any idea?

Thanks in advance!

Former Member replied


Can you verify once your customization is as per blog

How to enable ITSM to forward incidents to SAP

Also in SAP collaboration box , the components are fine. OSS rfcs are working fine. Calling hours are maintained and bp data is correct.



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