PSS - Email sent to NWBC user but not to Portal User

[Former Member]

Hello Experts,

Could anybody have a suggestion as to what might be missing here - I have done the configs for PSS -

Service set-up -

GRAC_UIBB_END_USERLOGIN

Systems checked for PSS

Data Source -

Authentication (HR)

Data Search system (CUA)

User Detail Search (HR) (we want the email sent to the user as per the email configured in HR system - Infotype 105)

When I do the tests via NWBC - the email is sent correctly with the link to the password, testing for the same user via the portal,

I get the email sent successfully message but do not receive any email with the link to the password.

Thanks for  your kind help,

Kind Regards,

Siobhan

[Former Member · Accepted solution]

NWBC for GRC doesn't use UWL. It uses POWL. Both are different. You need to configure POWL for email communications.

[Former Member · Accepted solution]

HI,

POWL has been configured - and I have figured out what was missing. Thanks for your help !

My next challenge is trying to have the email sent to the user - but using the credentials in the HR table PA0105 - has anybody done that before ?

Thanks again for your help,

Much appreciated, Kind Regards,

Siobhan

[former_member193066 · Accepted solution]

Hello,

User details data source is HR system.

ensure you ahve mail id maintained for user in infotype 0105 and subtype 0010.

regards,

Prasant

[Former Member · Accepted solution]

Hi Prasant,

Thanks so much for all your help - I have a doubt about the shared user you can perhaps clear up -
what is the correct user type for the shared user in the SICF services for PSS ? Is it to be system or communications.

Thanks again,

Kind Regards,

Siobhan

[Former Member]

Hello,

So where can I try and check why the users are not getting the emails with the link to change the password ?

Thanks,

Siobhan

[former_member193066]

Hello Siobhan,

whether use NWBC or end user logon.

when ever you use PSS. email will be sent to user.

the mail will be sent  by WF-BATCH user.

please check if WF-BATCH user has email id maintained.

you can maintain any user id in SU01 for WF-batch user.

Regards,

Prasant

[Former Member]

Thanks for your input, much appreciated.

kind Regards,

Siobhan

[former_member193066]

hello,

can you try using end user logon url..

to reset password. email getting triggered?

Can you paste the SOST a or mail screens.

Regards,

Prasant

[Former Member]

Hello,

I have posted the SOST screen above - and  yes - I am using the end user logon screen.

Thanks and Kind Regards,

Siobhan

[former_member193066]

can you post the content of both .

to identify what is the difference.

Regards,

Prasant

[Former Member]

Hello,

I'm not clear on what you need me to provide you with ? the email sent or the end user portal link ?

Thanks,

Siobhan

[former_member193066]

content of both mails.

Regards,

Prasant

[Former Member]

Hello,

I do not have the trace in SOST of the mail sent using the end user logon link.

I only have the mail sent when I use NWBC to request the reset.

I have noticed that the shared user in the service remains "active" in SM04 each time I use

the end user logon link.

Thanks,

K.R.

Siobhan

[former_member193066]

Thats fine users remain active for sometime.

in SOST email are not triggered when you send mail using enduser.

Regards,

Prasant

[Former Member]

HI Siobhan,

2 things to check:

1) In SOST can you see the emails being generated to be sent out and if so were they sent out?

2) Are email addresses maintained in all data sources? i.e. ABAP systems (SU01) and Portal (UME)? It could well be that the user has no email address maintained in the Portal UME.

In addition, ensure the Portal field mapping is correctly set to the connector in the GRC settings for the Provisioning action.

[Former Member]

Hello,

In SOST I can see the emails as having been sent - and yes email addresses are maintained in all data sources.

Thanks again,

Siobhan