Workflow work item does not appear in some users' PLM Inbox

[msahukar]

Hello,

Last week our users started reporting an issue with their Workflow Inbox for process routing. We use Portal integration but we are not using UWL. They are able to see the work items in SBWP which means workflow is working, but they can't see the work items in the portal, which makes me think it's something related to POWL or the PLM inbox.

Has anyone seen an issue like this?

Any input would be highly appreciated.

Thank you!

[former_member184670]

Maria,

Get the Parent workitem and use SWIA and forward to other userid and check in SBWP. Please check and revert back.

Regards,

Sundhu

[laurent_burtaire]

Hello,

do not understand...

You write you use Enterprise Portal but not the UWL? But this is the central inbox for all tasks, alerts and notifications...

So, what is your workflow inbox in Portal?

Regards.

Laurent.

[msahukar]

Hi Laurie,

We use a business package to access the functionality and the Inbox is part of the out of the box solution.

The Inbox is a web dynpro application in our ABAP ECC system displayed in the portal.

Regards,

Maria

[laurent_burtaire]

OK.

And if you launch directly the POWL (not in portal), do you have WI displayed?

Regards.

Laurent.

[msahukar]

It's the same behavior, it doesn't show, it only displays the work items if we login to the GUI and start transaction SBWP

[laurent_burtaire]

Hello,

check again your PLM inbox settings...

Maybe you could also do a where-used list for SAP_WAPI_CREATE_WORKLIST function module.

Regards.

Laurent.