Self-Service Support Portal

[Former Member]

Hi there,

just a short question, I am sure someone can answer quickly

We want our customers to be able to raise their own tickets within the Hana Cloud Portal.

In order to this we want to implement the self-service support portal.

Is this self service support portal an extension or is it included in cloud 4 service?

We already have c4c and cloud 4 service, what else do we need? Is it possible to test the self-service support portal with the HCP trial account?

Many thanks in advance,

Julien

[Former Member · Accepted solution]

Hi Julien,

The self-service support portal is a packaged solution that allows external users to manage their tickets using a self-service portal. Unfortunately, it is not available on trial from licensing perspective.

I'll be glad to get on a call to demo what we have and discuss this opportunity (ifat.shwartz@sap.com).

Regards,

Ifat.

[Former Member · Accepted solution]

Hi Ifat,

Thanks for your answer.

So if we would have the full version of HCP it would be included? Or is it a seperate package you have to import?

Many Thanks,

Julien

[Former Member · Accepted solution]

Hi Julien,

It is delivered in a separate package, not part of HCP.

You can still connect your C4C with HCP and build custom apps to manage tickets leveraging C4C oData services. We have code samples and templates that can be used as a baseline.

Thanks,

Ifat.