Waivers for Low Income group ?
We have a business requirement where we want to waive off certain fees for low income customers.
The type of fees that will be waived off are as under:
1.Check return fees
2.Disconnection & reconnection fees
As i don't see a standard field to identify low income group in BP or Contract account , i guess we will have to add custom field to one of these objects.
My queries are as under:
1. Is my understanding correct with reference to non availability of standard fields for marking customer as belonging to low income group ?
2. Which is the preferable object to modify BP or CA ?
3. Has anyone implemented something similar & can share their experiences.
Any advice is appreciated.
Thanks in advance