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Waivers for Low Income group ?

We have a business requirement where we want to waive off certain fees for low income customers.

The type of fees that will be waived off are as under:

1.Check return fees

2.Disconnection & reconnection fees

As i don't see a standard field to identify low income group in BP or Contract account , i guess we will have to add custom field to one of these objects.

My queries are as under:

1. Is my understanding correct with reference to non availability of standard fields for marking customer as belonging to low income group ?

2. Which is the preferable object to modify BP or CA ?

3. Has anyone implemented something similar & can share their experiences.

Any advice is appreciated.

Thanks in advance

Satish

replied

I meant account class

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