Approval Preview Graphic not syncing with Approval Text in SRM 4.0

[Former Member]

We are currently using SRM 4.0 in an extended classic setup and have the following issue.

When creating a shopping cart/PO in SRM and looking at the approvals pending/processed or waiting the approval preview screen is different when choosing graphical display as opposed to text display. The graphical display appears to be the accurate source showing the current status of the work items but the text display will show something the work item as awaiting approval by the individual. The In process since description and processed on descriptions on the text display appear correct but the status and the approver are inaccurate.

Has anyone seen this issue before and can lend a hand to what could possible resolve it?

[Former Member]

Hi Robert,

I faced the same in SRM 4.0. As usually users are not looking into the text display

we did not further follow up on that issue. Usually Graphics and Text should be

same. It depends on the saved cookies and stored internet pages corresponding

to the used Browser Version.

I cannot recap SAP's answer on that issue - did you also open an OSS?

Thanks,

Claudia

[Former Member]

Yeah well our users are definitely looking at every option that SRM provides so it's been a hot issue with us. I have not raised an OSS Message but will probably end up doing just that.