Email Notification on new Incident Creation?

[Former Member]

Hi Gurus,

We have a Solution Manager running an incident management system and I've taken over some aspects of it, but my knowledge of SolMan ITSM is very limited.

Can the system be configured to send emails to a list once a new incident has been reported? If so, which I imagine is the case, where and how do we do so?

I have full access to the back-end of the Solman system so I can do any config necessary.

Thanks!

[rishav54 · Accepted solution]

Hi Steve,

You need to create the PPF action first in transaction SPPFADMIN,

Please check below link for same.

Then you need to customize it accordingly as per below link.

Please let me know if you face any issues.

Thanks

Rishav

[rishav54]

Hi Steve,

Any progress, please let me know.

Thanks

Rishav

[Former Member]

Hi steve,

Pl have a look below blog may it will help you !!

How to Guide - E-MAIL INBOUND CONFIGURATION - ALM: Incident Management

Regard's

Mirza Ismail