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Single user facing 500 Connection timed out in ESS portal page

Hello Portal Experts

I'm facing a strange issue where in one of the portal user is facing a timed out error as below.

Rest of the users are able to access the ESS page and see their personal data.

500 Connection timed out

Error:    -5

Version:    7200

Component:    ICM

Date/Time:    Tue Aug 11 08:16:32 2015

Module:    icxxthr_mt.c

Line:    4313

Server:    prs72500_WIP_65

Error Tag:    {-}

Detail:    Connection to partner timed out after 60s

I checked portal logs, but only found a null pointer exception which I believe is occurring as portal is not hitting the backend system.

Request your inputs in solving the issue.

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