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Add Workcenter in CRM_UI

miguel_motta
Explorer
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Hi experts,

It´s possible to add the highlighted workcenters of SM_WORK_INCIDENT_MAN in CRM_UI transaction?

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member118647
Active Participant
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Hi,

If I am not  wrong then you want to use the query and message search functionalities of workcenter in CRM_UI.

If yes, then you don't have to do anything. SAP by default give widgets in SM_CRM transaction which are similar to your message search in workcenter. These widgets are role dependent. Incident creator/Reporter/End user  will get 2 widgets

My Messages – Reported By Me

My Messages – Action Required by Me

Similarly Dispatcher will see

My Messages – For Dispatching (unassigned Incidents)

and Processor/ Support Team member will get

My Messages – Assigned To Me


For Queries functionalities in workcenter, you can use central search in crm_ui. User can create his or her own search variants and then these variants will be available to the user of the home page of crm_ui.

miguel_motta
Explorer
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Hello Suhel Khan,

I understand that there are all the features in the standard. The request has been made due to details that would be practical for users, such as the presentation of the incident content in the same screen of list, as in the following image.