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ITSM Interactive Reporting - Call Report - Authority Problem

Hi experts,

I did setup Interactive reporting in ITSM according to this guideline.

SAP ITSM Analytics on SAP Solution Manager 7.1 - SAP IT Service Management on SAP Solution Manager - SCN Wiki

In development system it did work fine.

I did create a report and transport it to live-system (sure I also made the required steps in live-system first).

If I want to execute the report in live-system, I get the following error.

Details User authorization not sufficient


The user doesnot exist in the BI client or has insufficient authorizations


Contact system administrator to verify the user is setup properly in both CRM and BI client

Procedure for System Administration

Verify that the user exist in BI client with the same user id, if not create it and assign proper authorizations as per the configuration guide.

If I create an interactive report directly in the live-system, I don't get the error.

Does anybody know what the problem might be?

Kind regards

Former Member
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