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Method HF_SET_STATUS doesnt work

Hi Expeerts,

I am trying to change ticket status from 'New' to In Process using method:HF_SET_STATUS but its giving a error

Configuration is fine

Development:  Method call: HF_SET_STATUS and Processing Parameters: USER_STATUS Initial value E0002.

Conditions are also maintaned properly

Also, i cheked processing log but its empty.

Same action works fine for email notification.

Could someone please help me on above issue.

Thanks in advance.

Regards,

Rahul

Former Member
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