Viewing/Editing a document in the Cloud

[Former Member]

Hi,

I have a SAP Lumira Desktop1.27  installed and I recently signed up in SAP Lumira Cloud. I published a story and shared it with a team member. Him and I tried to view the document in the cloud but it never opened. It was loading for more than 10 minutes and we both gave up. Is this a common issue?

Thanks,

Petya

[TammyPowlas · Accepted solution]

Hi Petya - I tried sharing a public cloud visualization and so far it works

Could you try sharing it publicly and see if that works for your co-worker?  Also please share which  browser you are using.

I tried it successfully in Chrome/IE.

[Former Member · Accepted solution]

Hi Tammy,

I just republished it and shared it publicly. I tried again to open the story in the cloud but it seems that it takes foverer like before. I am using IE.

Thanks,

Petya

[Former Member · Accepted solution]

My co-worker is also experiencing the same thing.

[TammyPowlas · Accepted solution]

Hi Petya - I recommend contacting SAP Support at this link so they can see what is going on - there is also a live chat feature on the homepage of the Lumira Desktop screen if you want to try that

[Former Member · Accepted solution]

Tammy, thank you for your help.

[former_member183750 · Accepted solution]

Petya, what version of IE are you using? Only IE 10 & 11 (also Chrome).

Can you try Chrome?

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[Former Member]

Hi,

I got IE 10 installed on my machine and everything works fine now. Thank you everyone.

Petya

[Former Member]

Hi Petya,

Were you able to confirm which version of IE you were using and has this been resolved for you as of yet, or are you still experiencing trouble opening up the Lumira story?

-K