Alerts and Error Handling

[Former Member]

Which is the best way to handle alerts in XI and Why:

AlertFramework in the runtime workbench, CCMS etc?

Also which of the options provides the functionality to view all alerts in Solution Manager?

Basically we want to set up the systems so that the support after go live can deal with errors quickly and efficiently even if they are not XI experts...

[former_member201264]

Hi Ricardo Mendez ,

As I know, we can create alerts in XI to gine a mesasge which inform the particular person about the error occured in the maping objects(not only in mapping, but in other cases also ).

To define the Alert use Tcode ---> ALRTCATDET

To check the alert messages -

---

>ALRTINBOX

You can use the following links to get more.

/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

http://help.sap.com/saphelp_nw2004s/helpdata/en/9c/34193cb4f5131de10000000a11405a/content.htm

http://help.sap.com/saphelp_nw2004s/helpdata/en/8a/3e2d4105f8d92be10000000a1550b0/content.htm

/people/sap.india5/blog/2005/12/06/xi-ccms-alert-monitoring-overview-and-features

Regards

sreeni

[Former Member]

Hello Ricardo,

AlertFramework is used to throw the XI scenario specific alerts , which can be used to send email , or notifications in u r alert inbox .

But CCMS alerts are used sytems monitoring too . Solution manager provides the functionality to implements the CCMS monitoring feature so as to catch all the system specific alerts in a single repository .

Regards,

Keith.

[bhavesh_kantilal]

Ricardo,

Alerts in RWB are message based alerts. They are used to montior errors when a message flows in XI.

CCMS is more for component based alerting. What happens when the adapter engine goes down, what happens when messages are stuck in the Queue, etc . This can be handled by CCMS alerts. It is also possible to forward the RWB alerts to CCMS.

To view your alerts in Solution manager i guess CCMS should help ( but am not sure as have not worked much on CCMS ).

For a production environment I would suggest you use both CCMs and RWB alerting. RWB alerts to monitor message flows so that your OPS team can handle any error in the message flow in XI and CCMS for the BASIS tea, to know when the XI server goes down etc

Regards

Bhavesh