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Create service request after confirming the account in Interaction center

Hi Experts,

I have a small issues after confirming the account. When I click on service request after confirming the account, it is providing me to create the standard service request by copying the confirmed account and Ibase. But my requirement is to create the custom service request (ZSVR).

Kindly help me on resolving this issue.

Thanks in advance for your support.

Regards,

Nagaprasadreddy Polu


replied

Hi Nagaprasad.

Check the logical link of the work center for service requests - if you use SAP standard work center IC_UIU_SRQ, thenĀ  it usesĀ  Logical Link ID IC_UIU_SRQ which has assigned the SAP standard default service request SRVR as parameter:

If you want to use just one transaction type, copy the SAP standard logoical link and work center ans assign your z-transaction type.

Best Regards,
Sigrid

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