Customer region is not picking correctly in order

[Former Member]

Hi everyone,

Region of customer determined for tax calculation in order item level is different from the actual region of the customer. But in billing document, it is showing the correct region.

Below is the key combination used to maintain condition records for the tax condition type.

Both the customer and the material are tax-relevant.

In order item level,

Field in condition table           Field in document       Value in doc.

A562-ALAND                           KOMK-ALAND                IN

A562-WKREG                          KOMK-WKREG              24

A562-REGIO                            KOMK-REGIO                24

A562-TAXK3                            KOMK-TAXK3                  1

A562-TAXM3                           KOMP-TAXM3                  1

A562-SPART                            KOMK-SPART                10

In Billing item level,

Field in condition table           Field in document       Value in doc.

A552-ALAND                           KOMK-ALAND                   IN

A552-WKREG                          KOMK-WKREG                 24

A552-REGIO                            KOMK-REGIO                   25

A552-TAXK1                            KOMK-TAXK1                     1

A552-TAXM1                           KOMP-TAXM1                     1

A552-SPART                            KOMK-SPART                  10

Please let me know why system is picking customer region as 24 though it is 25 in order level.

[Jelena]

In addition to what Shiva Ram has already mentioned - is there any reason this couldn't just be debugged by an ABAPer in your system? It doesn't look like a global issue but rather something specific to your installation, so I'm not sure posting on SCN is effective in this case...

[Shiva_Ram]

In the details that you have provided, in the sales order the field is A562-REGIO, whereas in billing it is A552-REGIO. So check what is the difference in these table fields (table 562 and 552). From where these tables are pulling the region, for example, from ship-to  party or from Payer???

Regards,

[suman_sardar2]

Hello Manasa,

I would request you to provide the screen shot of the order Analysis tab and the Billing Analysis tab. It would help us to understand the issue more clearly. Also would request you to provide the Pricing validity date and the Pricing date is been capture in the screen shot.

Best of luck!

Thanks,

Suman$

[former_member673316]

Hi Manasa,

Is the issue with one sales order ?

Go to Header - > Partners and click on the ship to customer. Check what region it is getting determined. As Mukthar mentioned it should pick from customer master.

Possibility is either someone would have changed Region in order level during Order creation. Or changes done to customer master after the sales order created.

Let us know your findings.

Thanks

[Former Member]

Hi Mukthar and Krishna,

Thanks for your replies. This is happening to all sales orders created with the same scenario(customer belongs to a different region than the sales organization).

Customer master has not been changed but still we are facing this issue.

Please suggest on how to resolve this.

Regards,

Manasa

[former_member186385]

Hi Manasa,

There could be change in Pricing date from Billing document to Sales Order. Are you sure that there are no changes in the condition records from Sales Order to Billing?

thanks

sanosh

thanks

santosh

[former_member198650]

Hi Manasa,

Check the customer master data whether the region has changed some body after create the order.

Regards,

Mukthar