NOTIF_CREATE - Customise Priority list

[Former Member]

Hi:

A quick question that I haven't been able to find the answer for:

Where do I go to customise the priority list when creating messages in Solution Manager 4.0?

Thanks

[TomCenens · Accepted solution]

Hi

Display the reference IMG (call transaction SPRO and choose "SAP Reference IMG" button).

Choose SAP Solution Manager -> Scenario-Specific Settings -> Service Desk -> Maintain categories and priorities -> Edit priorities of dates.

Reward points if useful.

Kind regards

Tom

[Former Member]

Actually it depends how you are creating your Support Messages.

For <b>CRMD_ORDER</b> Tom's method is correct.

For <b>NOTIF_CREATE</b> it is

transaction DNO_CUST01

Select the SLF1 row

Double-click the Priorities Folder

Change the Values

Click the save button

I'm still not sure where it is for For <b>Help > Create Support Message</b>

I personally think it is crazy that there is three different places.