2012r2 RDP server - CR2013 runs in Admin, not in user

[Former Member]

Hope for some help here.

Brand new 2012r2 server set up with RDP access.

I installed CR2013 under Admin account, app loads and runs reports fine.

When I log in under my user credential and load CR, I get the Evaluation message and the app immediately crashes, with this detail:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: crw32.exe

  Application Version: 14.1.4.1327

  Application Timestamp: 537bc968

  Fault Module Name: crw32.exe

  Fault Module Version: 14.1.4.1327

  Fault Module Timestamp: 537bc968

  Exception Code: c0000005

  Exception Offset: 00028c68

  OS Version: 6.3.9600.2.0.0.16.7

  Locale ID: 1033

  Additional Information 1: 5861

  Additional Information 2: 5861822e1919d7c014bbb064c64908b2

  Additional Information 3: a10f

  Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Again, the app runs fine under Admin - any ideas?

Thanks,

Derrick

[former_member183750]

Hi Derrick

I also suspect permissions and one possible way to determine that is to see what a utility such as Process Monitor will tell you. Once you get the logs from ProcMon, search them for Access Denied messages. This may be registry folders, HD folders and files.

Contacting MS though - as Don suggested will also be a good idea.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[Former Member]

Thanks guys, will check on the permissions.  Have the network guys on it now, will report back.

[former_member11696]

Hi Derrick,

This is a RDP configuration issue, I suggest contacting MS on how to allow users access to programs installed under the Admin account.

It's always permissions on dependencies and registry key that is the problem. Notice when you install a fresh copy of CR Designer the first time your run it the installer kicks in and begins creating registry entries and other permissions, this is the problem RDC is having, users do not have rights to allow that.

Don