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Error on stock posting screen

Hi all

We are trying post a stock take for items that have bin locations and batch numbers, and we are getting this error:

Internal error while creating serials or batches; contact your support center.

We are busy in a test environment and some batch number on the stock take scanned file was not in sap..so we created a few of them and then tried to post the stock take again.

Is this the correct way and is that causing the error?

THank you

Jerusha

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