Upgrade SAP 9.1 PL07 x ws2_32.dll

[Former Member]

Hello everybody

I´m facing a possible problem with windows to upgrade sap b1 9.1 to pl07. The application starts and it´s aborted.

Faulting application name: Upgrade.exe, version: 9.10.171.0, time stamp: 0x55910923

Faulting module name: WS2_32.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ce7ba68

Exception code: 0xc0000005

Fault offset: 0x752392f7

Faulting process id: 0xee0

Faulting application start time: 0x01d0ca0c8001f1a1

Faulting application path: C:\Instalacao SAP B1\SAP 9.1 PL 07 hf\Wizard\Upgrade.exe

Faulting module path: WS2_32.dll

Report Id: c70200b4-35ff-11e5-bc34-005056c00008

    Operacional System Windows 7 - Professional - ServicePack01 - 64 bits

    SAP version 9.1 PL05 (32 bits)

     - Important points:

            - already executed applications to clean windows registry (CCleaner and SpyHunter)

            - all windows updates were applied.

            - the problem only happens for PL06 or 07. For PL05 runs normally.

            - already run sfc /verifyfile for dll correction

            - already try to substituite dll file

    Anyone had this situation before?

Tks,

Jean.

[Former Member]

Hello,

I was facing the same issue on my Windows 2008 R2 server when doing the upgrade to 9.1 PL5 and then 9.1 PL7.

I finally solved the issue - see if the following steps help you as well, and mark my answer correct if it helps:

1) Open the Server Manager on the server you're attempting to launch the Upgrade.exe

2) Scroll down to where it says "Resources and Support" and find the "Participate in CEIP" as well as "Turn On Windows Error Reporting" configuration.

3) DISABLE the participation in both the CEIP and the Error Reporting.

4) Retry the B1 Upgrade - running it as Administrator.

Apparently, the DLLs that CEIP and Error Reporting use conflicts with what Upgrade.exe wants to do with your system and the upgrade.exe crashes.

I hope this helps,

Thank you.

[Former Member]

Hi Jean,

Yes I faced this issue and still am not able to get solution this not happening in all systems only few but not able to find a solution.

In SAP 9.1 Pl 07

Thanks Regards

Hari prasanna

[Former Member]

Hi Jean,

this a a German forum. Maybe a corrupted file? Otherwise contact SAP support.