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SAP Solution manager Chang and Incident management upgradation from 7.0 to 7.1 SP12

former_member252955
Participant
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Hi

I have to up-grade sap solution manager 7.0 to 7.1 but want to know how could I tackle change and incident messages which was created in 7.0 and did not close.

Accepted Solutions (0)

Answers (3)

Answers (3)

prakhar_saxena
Active Contributor
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Is you issue resolved now?

former_member252955
Participant
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Yes, Thanks.

prakhar_saxena
Active Contributor
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Hi Prakash,

The topic of upgrade become big when you have incident and chaRM both live but it is easily manageable if you plan properly.

check one of my blogs on the said topic

  • for enabling the old transaction type open incident/changes , you need to add CRM WEB UI channel
  • goto SPRO-....Define transaction type....
  • choose old ZLFN or as per ur case
  • Double click it and on the left side menu choose CHANNEL
  • Create new entry and add CRM WebClient UI .save it.

This will enable all the old tickets visible in new SM_CRM interface and don't forget to add relevant authorization to the PFCG roles.

Hope this resolves

Thanks

Prakhar

Former Member
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Hi Prakhar!

I need to show old transaction types like ZLFN on SM_CRM but it is not working.

What i did to try fix this issue is bellow:

1 - Changed the channel of ZLFN as you described.

2 - Add ZLFN in DNO_CUST04

3 - Checked SU53 but no autorization issue was found.

4 - I updated 'document type' under spro point "Assign Implementation to Change Transaction Types'

Do you have any clue what is going on?

Thanks in advanced.

Former Member
0 Kudos

Hello Prakash,

Please refer following Wiki, which clearly talks about what needs to be done for existing change and incidents.

Change Request Management (ChaRM) - Upgrade Guide 7.0 to 7.1 - SAP IT Service Management on SAP Solu...

Regards

Anand

former_member252955
Participant
0 Kudos

Hello Ananad

Thanks You so much.

I have up-graded test system and getting one error in CRM_DNO_MONITOR as shown in screen sot below.

Regards

Prakash

Former Member
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Hello Prakash,

Please check following sap discussion.

Regards

Anand

Miguel_Ariño
Advisor
Advisor
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Hello,

Please check SAP Note 1567003 .

A transition to the new Solution Manager 7.1 transaction types , based on SMIN, is recommended.

Best regards,

Miguel Ariño