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Is it possible to assign more than one Reported By to messages?

Greetings,

One of our customers have a business requirement like below:

For some of their clients, they create multiple accounts/users (i.e User01, User02, User03 so on..) for them to report their problems (hence different business partners) and these users report messages for their company with their each own user

These users want to see their messages belong to each other in Messages, Incident Managemenet Work Center (example: User01 doesn't only want to see the mssages he/she reported. She/he wants to see the messages User02 and User03 reported, too)

By default, there's only one business partner that can be assigned to a message as partner function "Reported By"

I increased the maximum number and implemented COM_PARTNER_BADI to hoping to add other users (business partners assiged to users to be more precise) to the message with parnter function "Reported By" according to my own access logic.

Although, it calls BAdI and fills the export table ET_FOUND_PARTNERS sucessfully,I cannot see more than one business partner as Reported By in the newly created message.

Do you have any idea what might be the problem?

Thanks in advance

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replied

Hi Hakan,

check the below note and this has a how to guide to resolve your issue.

1728284 - ITSM: Partner Functions for the WebClient UI


Thanks

Prakhar

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