Lumira Desktop - open error after install

[Former Member]

Hi everyone,

I'm having an issue opening Lumira Desktop for the first time. I get an error message:

"An error has occurred. See the log file

C:\Users\Mike\.sapvi\configuration\123456.log"

I use Windows 8.1 64-bit and installed the 64-biit Lumira version using Administrator privileges, then attempted to open using Administrator privileges. I have at least 10 GB spare memory and 500 GB spare HDD space. I have updated Java, and reinstalled Lumira several times, deleting folders in an attempt to get this going.

I have copied the log contents below, and hope someone can help. I've lookup up existing posts but nothing has worked so far.

Thanks in advance.

Mike

!SESSION 2015-07-25 18:43:24.043 -----------------------------------------------

eclipse.buildId=unknown

java.version=1.7.0_65

java.vendor=SAP AG

BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_GB

Command-line arguments:  -os win32 -ws win32 -arch x86_64

!ENTRY org.eclipse.equinox.ds 4 0 2015-07-25 18:43:25.768

!MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator. The reference is: Reference[name = IActivatorBase, interface = com.sap.ip.bi.base.bundle.IActivatorBase, policy = dynamic, cardinality = 0..n, target = null, bind = addRICActivator, unbind = removeRICActivator]

!ENTRY org.eclipse.equinox.ds 4 0 2015-07-25 18:43:25.773

!MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator. The reference is: Reference[name = IActivatorBase, interface = com.sap.ip.bi.base.bundle.IActivatorBase, policy = dynamic, cardinality = 0..n, target = null, bind = addRICActivator, unbind = removeRICActivator]

!ENTRY org.eclipse.osgi 4 0 2015-07-25 18:43:26.628

!MESSAGE Application error

!STACK 1

java.lang.NoClassDefFoundError: javax/swing/UIManager : cannot initialize class because prior initialization attempt failed

    at javax.swing.JPanel.updateUI(JPanel.java:126)

    at javax.swing.JPanel.<init>(JPanel.java:86)

    at javax.swing.JPanel.<init>(JPanel.java:109)

    at javax.swing.JPanel.<init>(JPanel.java:117)

    at javax.swing.JRootPane.createGlassPane(JRootPane.java:545)

    at javax.swing.JRootPane.<init>(JRootPane.java:365)

    at javax.swing.JWindow.createRootPane(JWindow.java:274)

    at javax.swing.JWindow.windowInit(JWindow.java:264)

    at javax.swing.JWindow.<init>(JWindow.java:218)

    at com.sap.hilo.desktop.v2.DynamicSplashScreen$SplashWindow.<init>(DynamicSplashScreen.java:58)

    at com.sap.hilo.desktop.v2.DynamicSplashScreen.<init>(DynamicSplashScreen.java:35)

    at com.sap.hilo.desktop.v2.DynamicSplashScreen.create(DynamicSplashScreen.java:195)

    at com.sap.hilo.desktop.v2.V2Main.createDynamicSplashScreen(V2Main.java:204)

    at com.sap.hilo.desktop.v2.V2Main.createProgressViewer(V2Main.java:194)

    at com.sap.hilo.desktop.v2.V2Main.<init>(V2Main.java:179)

    at com.sap.hilo.desktop.v2.DesktopV2Application.start(DesktopV2Application.java:34)

    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:606)

    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)

    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)

    at org.eclipse.equinox.launcher.Main.run(Main.java:1438)

Caused by: java.awt.AWTError: Assistive Technology not found: com.sun.java.accessibility.AccessBridge

    at java.awt.Toolkit.loadAssistiveTechnologies(Toolkit.java:808)

    at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:894)

    at javax.swing.UIManager.<clinit>(UIManager.java:377)

    at javax.swing.filechooser.WindowsFileSystemView.<clinit>(FileSystemView.java:672)

    at javax.swing.filechooser.FileSystemView.getFileSystemView(FileSystemView.java:79)

    at com.sap.hilo.util.directories.DirectoriesManager.getWindowsDocumentsDir(DirectoriesManager.java:565)

    at com.sap.hilo.util.directories.DirectoriesManager.initHiloDocumentsDir(DirectoriesManager.java:525)

    at com.sap.hilo.util.directories.DirectoriesManager.<init>(DirectoriesManager.java:94)

    at com.sap.hilo.util.directories.DirectoriesManager.<clinit>(DirectoriesManager.java:44)

    at com.sap.hilo.desktop.v2.DesktopV2Application.start(DesktopV2Application.java:26)

    ... 12 more

[shankarsgs · Accepted solution]

Hi Mike,

Are you installing it to a 64 bit system? Can you verify from your system properties if its 64 bit else can you try the 32 bit version to see if you get the same error.

Regards

Shankar

[Former Member · Accepted solution]

Hi Shankar,

Yes, to a 64 bit system. The installation works fine, it's just when I open up Lumira for the first time. I did try installed the 32 bit version of Lumira, but it wouldn't install due to compatibility, which I would expect.

Any help would be much appreciated.

Mike

[former_member183750 · Accepted solution]

Hi Mike

Please have a look at KBA 1963482 - SAP Lumira desktop does not run and does not give an error message

If that does not help, see kBA 2192746 - Error "Unsupported major.minor version 52.0" while connecting to SQL Server 2014

I realize the error is different, but it's a hunch I'm working on here...

And the following SCN Discussion has a number of other suggestions to try:

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

Follow me on Twitter

[Former Member · Accepted solution]

Thank you Ludek - I have reset my computer and now the software works fine. There must have been some issue, it ended up being less time consuming this way.

Mike

[former_member183750 · Accepted solution]

As long as it works

Many thanks for letting me know.

- Ludek

[TammyPowlas]

Also see this thread:

[Former Member]

Hi Tammy, thank you for your reply. I've tried your suggestions, and still the error appears.

This is the file I'm attempting to install: SAPLUMIRA6427P_1-20009491.exe, it's version 1.27.

Thanks,

Mike

[TammyPowlas]

Mike:

I haven't seen this error before

Would you please check this document to see if the steps help you?