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Lumira Desktop - open error after install

Hi everyone,

I'm having an issue opening Lumira Desktop for the first time. I get an error message:

"An error has occurred. See the log file

C:\Users\Mike\.sapvi\configuration\123456.log"

I use Windows 8.1 64-bit and installed the 64-biit Lumira version using Administrator privileges, then attempted to open using Administrator privileges. I have at least 10 GB spare memory and 500 GB spare HDD space. I have updated Java, and reinstalled Lumira several times, deleting folders in an attempt to get this going.

I have copied the log contents below, and hope someone can help. I've lookup up existing posts but nothing has worked so far.

Thanks in advance.

Mike

!SESSION 2015-07-25 18:43:24.043 -----------------------------------------------

eclipse.buildId=unknown

java.version=1.7.0_65

java.vendor=SAP AG

BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_GB

Command-line arguments:  -os win32 -ws win32 -arch x86_64

!ENTRY org.eclipse.equinox.ds 4 0 2015-07-25 18:43:25.768

!MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator. The reference is: Reference[name = IActivatorBase, interface = com.sap.ip.bi.base.bundle.IActivatorBase, policy = dynamic, cardinality = 0..n, target = null, bind = addRICActivator, unbind = removeRICActivator]

!ENTRY org.eclipse.equinox.ds 4 0 2015-07-25 18:43:25.773

!MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator. The reference is: Reference[name = IActivatorBase, interface = com.sap.ip.bi.base.bundle.IActivatorBase, policy = dynamic, cardinality = 0..n, target = null, bind = addRICActivator, unbind = removeRICActivator]

!ENTRY org.eclipse.osgi 4 0 2015-07-25 18:43:26.628

!MESSAGE Application error

!STACK 1

java.lang.NoClassDefFoundError: javax/swing/UIManager : cannot initialize class because prior initialization attempt failed

    at javax.swing.JPanel.updateUI(JPanel.java:126)

    at javax.swing.JPanel.<init>(JPanel.java:86)

    at javax.swing.JPanel.<init>(JPanel.java:109)

    at javax.swing.JPanel.<init>(JPanel.java:117)

    at javax.swing.JRootPane.createGlassPane(JRootPane.java:545)

    at javax.swing.JRootPane.<init>(JRootPane.java:365)

    at javax.swing.JWindow.createRootPane(JWindow.java:274)

    at javax.swing.JWindow.windowInit(JWindow.java:264)

    at javax.swing.JWindow.<init>(JWindow.java:218)

    at com.sap.hilo.desktop.v2.DynamicSplashScreen$SplashWindow.<init>(DynamicSplashScreen.java:58)

    at com.sap.hilo.desktop.v2.DynamicSplashScreen.<init>(DynamicSplashScreen.java:35)

    at com.sap.hilo.desktop.v2.DynamicSplashScreen.create(DynamicSplashScreen.java:195)

    at com.sap.hilo.desktop.v2.V2Main.createDynamicSplashScreen(V2Main.java:204)

    at com.sap.hilo.desktop.v2.V2Main.createProgressViewer(V2Main.java:194)

    at com.sap.hilo.desktop.v2.V2Main.<init>(V2Main.java:179)

    at com.sap.hilo.desktop.v2.DesktopV2Application.start(DesktopV2Application.java:34)

    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:606)

    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)

    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)

    at org.eclipse.equinox.launcher.Main.run(Main.java:1438)

Caused by: java.awt.AWTError: Assistive Technology not found: com.sun.java.accessibility.AccessBridge

    at java.awt.Toolkit.loadAssistiveTechnologies(Toolkit.java:808)

    at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:894)

    at javax.swing.UIManager.<clinit>(UIManager.java:377)

    at javax.swing.filechooser.WindowsFileSystemView.<clinit>(FileSystemView.java:672)

    at javax.swing.filechooser.FileSystemView.getFileSystemView(FileSystemView.java:79)

    at com.sap.hilo.util.directories.DirectoriesManager.getWindowsDocumentsDir(DirectoriesManager.java:565)

    at com.sap.hilo.util.directories.DirectoriesManager.initHiloDocumentsDir(DirectoriesManager.java:525)

    at com.sap.hilo.util.directories.DirectoriesManager.<init>(DirectoriesManager.java:94)

    at com.sap.hilo.util.directories.DirectoriesManager.<clinit>(DirectoriesManager.java:44)

    at com.sap.hilo.desktop.v2.DesktopV2Application.start(DesktopV2Application.java:26)

    ... 12 more

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replied

Thank you Ludek - I have reset my computer and now the software works fine. There must have been some issue, it ended up being less time consuming this way.

Mike

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