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Design Studio 1.5 Installation Errors

Hello all,

I have been trying unsuccessfully to upgrade to Design Studio 1.5 and have come to a point where I need help

My computer runs on:

Windows 7 Enterprise Service Pack 1

64-bits Operating System

Internet Explorer 11

8.00 GB RAM

I have followed the steps below:

- Uninstall Design Studio 1.4 (64 bit) client tool

- Install Design Studio 1.5 (64 bit)* client tool as Administrator

- Installation runs with no problems

*I have tried installing also the 32-bit version, with the same result)


When I try to open Design Studio I get a user interface that looks incomplete:

an it's unresponsive (clicking on New Application or Open Application does nothing)

When I kill the DS Task I get this error message:

which seems to hint a Java or Out of Memory error, but I doubt that is the case.

Looking at the PAM:

I can't see any reason for the installation to not work (there is no reference to a minimum RAM memory requirement)

I have checked and I seem to have Java Version 1.8 installed

Design Studio (64-bit) 1.4 worked with no problems

I wonder where would I find logs for this installation?

Any help or pointers are appreciated



Former Member
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