Internal Job Server error in Event Viewer BOXI R2

[Former Member]

Hello All,

I need help in understanding the error i keep getting my BOXI r2 server's event viewer.

This error is triggered every few minutes. We use crystal XI as our main reporting tool and we dont use any universe or webi. Our database is SQL 2008 and is on different system. Our BO sever is Sql 2003. I am new to Admin role.

Details of error in event viewer are below...

1.

Event Type:    Error

Event Source:    BusinessObjects_jobserver

Event Category:    Scheduling

Event ID:    45385

Date:        7/22/2015

Time:        11:34:59 AM

User:        N/A

Computer:    XXXXXX

Description:

Internal Job Server error.

2. Apart from above error i keep getting this warning in event viewer.

Event Type:    Warning

Event Source:    BusinessObjects_w3wp

Event Category:    Transport

Event ID:    34700

Date:        7/22/2015

Time:        12:36:34 PM

User:        N/A

Computer:    XXXXXX

Description:

Transport error: Invalid object reference.

Logging in BO is enabled and I am attaching log files. Please help.

Jobserverchild_20150722_050140.txt.zip

CMS_20150719_063754.txt.zip

[Former Member · Accepted solution]

It might be too late but we resolved this by adding -maxchildreqs for the jobservers. It resolved all the jobserver related errors in event viewer.

[Former Member · Accepted solution]

On a separate note, XI R2 is End of Life. You should be considering moving to BI 4.2 SP02.

[denis_konovalov]

you do know that XIR2 is out of support for more than 3 years now ?

what's the OS you're running R2 on ?
What is the R2 patch level ?

If you're using crystal reporting only, then you can simply stop BusinessObjects_jobserver and its not in use by CR. CR uses Crystal job server and Crystal report server, RAS and Crystal cache server.

second error is from IIS, is your Infoview deployed there or are you using .NET apps ?

[Former Member]

Hi Denis,

Thanks for the reply.

Yes I am aware that the support for XIR2 is stopped. Client still uses it

We are using BOXI R2 11.5.9.1076

OS and Service Pack	Windows 2003 Server R2 Standard Edition Service Pack2
RAM	4 GB
Processor	Intel® Xeon® CPU X7350  @ 2.93 GHz – 4 Processors
Type	32-bit Operating System
Hard Disk Size	60 GB

I am not sure about which job server to stop coz businessobjects_jobserver is the log file generated in my server. I took it from log folder.

yes infoview is deployed and we schedule all crystal reports thru infoview.

Auditng is enabled on all running servers Except on program job server and list of values job server. Do you think that is causing the issue ?

Appreciate your response.

[denis_konovalov]

you'll need to enable trace to see what happens with that job server.

search knowledge base for "XI trace" and there should be some on XIR2 tracing.
monitor your ram and cpu usage and see if anything is taking too much...