Alerts sent to wrong user

[former_member417357]

Hi All,

Alert notification of type 9211 sent to user attached to a wrong BP. I verified the same in transaction SCOT and find alert details along with recipient details.

For EX Forecast data applicable for Location A should not sent alert user belong to location(BP) B. Based on my initial investigation, I check whether at any point of time user id assigned to BP A. But it never happened.

Please help me in understand the RCA and where I need to check.

Waiting for your reply.

Regards

Santosh

[RahulHanda · Accepted solution]

Hi Santosh

Please check SAP note 1709854

1709854 - Alert notifications sent to wrong recipient

Let us know if it resolved your issue. If yes please follow else raise your concern.

Regards

Rahul

[former_member417357 · Accepted solution]

Hi Rahul,

Thanks for your answer.

I need to provide RCA to customer. Kindly help.

Thanks

Santosh

[RahulHanda · Accepted solution]

Hi Santosh

If note is resolving your issue then this is the RCA. Did the note resolved?

Regards

Rahul

[former_member417357 · Accepted solution]

Hi Rahul,

I checked note and found we can not implement it as the status shows in Tcode SNOTE as "Obsolete".

Thanks

Santosh

[RahulHanda · Accepted solution]

Hi Santosh,

If your customizing is correct and e-mail ID is correct then I would recommend you to open an OSS note. As this happened in previous versions (as we have a SAP note), could be there is some bug etc. in latest version which is unnoticed.

Let us know if you were able to resolve.

Regards

Rahul

[Former Member · Accepted solution]

Hi Santosh,

I will suggest to make some debug on the alert execution.

You can use below classes:

Class: /SAPAPO/ALERT_MANAGER

If your alerts are related to orders i suggest you to check below too:

Class: /SCA/CL_IM_BOL_ORDR_ALERTS

Method: IF_EX_EXEC_METHODCALL_PPF~EXECUTE

In addition to that, kindly ensure that you do not special cases in alert management transaction code: SPPFCADM - PPF: Administration

I have already check the oss notes with component SCM-ICH-AMO but could not find a proper one for your case.

Kindly let me know if this helps to find a proper root cause.

Regards,

Selim