SNOTE and OSS messages from Solution Manager

[Former Member]

Hello.

I have to configure a SOLMAN for the usage of SNOTE so that SAP Notes can be implemented in satellite systems. Also I've been asked to configure opening of messages to SAP from within the Solution Manager, but without implementing a Service Desk , which is not requested. In other words, the users of satellite systems cannot create Service Desk requests: on the other hand some key users in the Solution Manager must be able to open messages for a specific satellite, from the Solution Manager.

Can anybody help me to identify the necessary steps for these 2 goals?

Thanks a lot, kind regards,

Dino

[former_member209604 · Accepted solution]

Hi Dino,

it's not required to configure a full Service Desk, but you need to perform some basic configuration steps.

Just get through the steps in IMG (tx SPRO -> SAP Solution Manager -> Basic Settings -> SAP Solution Manager System -> Service Desk, the path varies in be different Support Package Levels).

Greetings from Walldorf / St. Leon-Rot,

Ruediger Stoecker

P.S.: Is it really you?

[former_member209604 · Accepted solution]

In addition to the configuration for Service Desk as described above, it's required to perform the IMG activities:

- Assign S-user for SAP Support Portal functionality

- Maintain User for Communication with SAP Service and Support

[Former Member · Accepted solution]

Ciao Ruediger.

yes it's me

I was able to set it up and the way was the one indicated by you.

Thanks a lot, ciao

Dino