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Peculiar issue in Event message processing

Hi Experts,

We are facing a weird issue during the event message processing.

We have some multiple 214s coming an expected event codes reported by the carrier.

Only one of the message is processed against the expected event where as other events are registered against the event handler

as unexpected event.

So basically this is causing 2 problems:

  1. As per the expected event profile, the expected event has the "reprocessing flag" on. Then why are the multiple messages registered as unexpected event.
  2. There is a rule set activity to update TM with execution info data. This is creating an inbound queue which is failing because there is no TOR_ID in the EM structure

For both the above problems, we think that the event message is not reading the event handler data for some reason.

Any tips ?

Thanks,

Deb

Former Member
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