CRM ERMS Frozen Screen

[Former Member]

Is there an issue with IE11, Windows 7, & EHP2?  Our Customer Service Agents screens are freezing up when trying to send an outbound email with an attachment from CRM.   Users that have IE10 installed are not experiencing this issue.

[Sigrid]

Hi,

Check KBA 2097237 Usage of IE11 for CRM Interaction Center - it summarizes all SAP Notes depending on CRM Product Version.

Best Regards,

Sigrid

[bartdesmet]

Yes there is, we have been facing exactly that issue.(on CRM 7 EHP3)

Several notes were released all related to issues occuring in combination with IE11.
check out following to see what is relevant for you:

0002065675

0002065907

0002075571

0002076033

0002100677

0002101913

0002103999

0002106352

0002106353

0002117170

0002121347

0002133202

0002135348

0002149378

0002150729

0002159077

0002165222

0002182940

following 2 notes resolved the freezing screen issue in the email screen in our system

0002095537

0002101913

regards