cancel
Showing results for 
Search instead for 
Did you mean: 

how i can stop SLA calculating

Former Member
0 Kudos

Hello. Can I stop SLA (MPT)  time calculating by MLC (Multi-leve categorization)  ?

Processor set special Category of Incident. And SLA Time stop in any status of incident

Accepted Solutions (0)

Answers (1)

Answers (1)

rahul_yedapally
Active Participant
0 Kudos

Hello

You can stop the SLA configuration from SPRO settings - deactivate option will be there , no impact for status incidents

every status can work with-out MRT and IRT

Thanks,

Rahul

Former Member
0 Kudos

Rahul.

I need stop SLA only when ONE of categorization schema element is set. in another category SLA must calculation .