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Reset Accouting Indicator based on Status in crmd_order

Hi Experts,

I need help with a scenario: For a Z - transaction type for complaint, whenever i set the status to "Billing" in crmd_order, the accounting indicator at the item level gets reset by itself which is desired behavior.

However, for another Z- transaction type for complaint, this scenario is not happening.

I am not sure how to go about this issue. Any explanation on how shall i zero-in on the exact problem would be great help.

Please refer to the screenshot attached.



Capture.PNG (57535 B)
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