MSMP Workflow is not sending email for Firefighter Controller

[Former Member]

The Workflow is triggered however, the error message is "No agent found". However, the Firefighter ID is assigned to a Controller, however it seems the system does not recognize it.

Any idea of what can be happening?

Thanks a lot,

Kind regards,

[former_member197694]

Hello John,

Some sap notes relevant to firefighter controller

1836800 - Email not sent to firefighter controllers

1900912 - Controllers are not receiving e-mails

1966754 - EAM Log review workflow not shown in Controller work inbox

1832947 - Email notifications are not sent to the controllers

1781058 - The system does not send notification to the controller

Hope it helps you

Regards

Baithi

[Former Member]

Thanks Baithi,

The problem is that no item arrives to the Controller Work Inbox. All these notes have not solved the issue.

Any other idea?

Thanks,

Kind regards,

[Former Member]

Hi John,

-Is this workflow of FF assignment or Review request. Provide the agent id configured in the stage. 

-Is the Owner or Controller, defined in Access Control Owner and then assigned to the FF(through links Owners and Controllers, under Access Management work center) 

- Is your parameter 4007 set as Yes, and Notification set as 'Workflow', for controller. if yes, then provide the Notification settings, for the Controller stage. you need to provide a template and event as 'NEW_WORK_ITEM'(i do not remember the exact name)

Regards

Plaban