SOAMANAGER not opening in our PRD System

Hi Team,

I am very much new to solution manager and i ahvent worked on it.But our consultants want to work on SOAMANAGER in our PRD system but i am getting the following error,can anyone help.

and our PI consultants want to open the below url and its not possible.However same tcode is opening in DEV and QAS system.

I even opened sicf and activated the object but still its not of any use.Should i check anything in solution manager.

Regards,

Adarsh