Issue with related Charm documents

[murali_chigurapati]

We have an issue where documents are not displayed for some users in Related Charm documents section. This section is populated with Charm document number if dependent document numbers option is chosen. I have checked with security and they said it is not something related to Authorizations.

Can you please provide your suggestions or anyone has seen this issue before?

Thanks

Murali

[TomCenens]

Hi Murali

So user X sees it and user Y doesn't see it, in the same change document?

Do they have the same set of roles and the same CRM Business Role?

It sounds like it's security or CRM Business Role related. Tracing this kind of issue can sometimes be tricky because it might not show up as an error or something that is missing while in fact something is missing.

Kr

Tom

[murali_chigurapati]

Thanks Tom. I will check if user X and Y has the same set of roles. Where can i check for CRM Business role

Thanks

Murali