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Division is not available in Fine-Tune list


I have an issue in my C4C tenant. I cannot configure list of divisions that I have. I read in Help Center that

To find this activity, go to the   Business Configuration  Implementation Projects  view. Select your implementation project and click Open Activity List. Select the Fine-Tune phase, then select the activity from the activity list. 

In this configuration activity, you define divisions that can be used for your sales processes, for example, for selling products and services.

So I checked this path and could not find Divisions there. But there is feild Division in Account data, but it of course does not have any values availble.

Thanks in advance


Former Member
Former Member replied

Hi Yulia

This is most likely a tenant-specific issue. Fine-tuning activity for "Division" is merely a code-list mapping activity and should show up under "All Activities" for "Sales" Activity Group irrespective of any other scoping selections.

In case you're still facing the issue, I would encourage you to create an incident from within your tenant. Someone from SAPs support team can analyze this seemingly tenant specific issue.

Here's a similar thread on this topic -



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