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Automatic ticket creation in BMC Remedy

prabakaran_gurusamy2
Active Participant
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Dear all,

is there any way to get automatic ticket created in BMC remedy in case batch job failure in ECC?

Thanks and Regards,

Prabakaran Gurusamy

Accepted Solutions (1)

Accepted Solutions (1)

TomCenens
Active Contributor
0 Kudos

Hi Prabakaran Gurusamy

Almost anything is possible

So yes this should be possible

You would need to configure BMC Remedy as an external service desk in SAP Solution Manager Solution manager Service Desk Integration with third party service desk - SAP Solution Manager - Sec...

That way, Solution Manager would be able to send out an incident ticket to the external service desk using Web Services.

Part of the solution is monitoring of batch jobs, this can be done through Job Monitoring in SAP Solution Manager. Upon "alert" you would then say "automatically create incident".

The customizing of incident creation would then need to be configured in a way that this incident is created and automatically sent to the external service desk.

In the end you would have an automated end-to-end process.

Kind regards

Tom

prabakaran_gurusamy2
Active Participant
0 Kudos

Hi Tom Cenens,

Thank you very much for your reply. It gives some idea to start process. we are currently checking feasibility and will update here once we get complete solution.

Thanks and Regards,

Prabakaran Gurusamy

Answers (2)

Answers (2)

prakhar_saxena
Active Contributor
0 Kudos

Hi Prabakaran,

The answer is yes this is feasible

How - it is based upon your exact requirement

check below options which gives you insight about the options available.

Alert Consumer BAdI Interface - Technical Operations - SCN Wiki

In short, you can now see the available 3 options out of technical alert using the BADI and also relevant guides are present for your help.

Hope this helps further

Thanks

Prakhar

Former Member
0 Kudos

I don't think so. I have been using BMC remedy 7.0, have not come across this thing.